Contact Us

The friendly and bi-lingual staff at Total Family Healthcare & Wellness Centers welcomes your inquiry at (352) 394-4237. Our professional staff is ready to set your appointments and provide you with answers. Please call the office or use our PATIENT PORTAL through My Health Record!

*If you are accessing the portal for the first time, please check your email for the invitation we sent you. If you are unable to locate the invitation, please contact us and we will send another immediately! Thank you!

Clermont Office
3115 Citrus Tower Blvd., Suite A
Clermont, Florida 34711
Phone: (352) 394-4237
Fax: (352) 394-6097

 

Total Family Healthcare’s regular office hours are
Monday – 8 a.m. to 5 p.m.
Tuesday – 8 a.m. to 5 p.m.
Wednesday – 8 a.m. to 5 p.m.
Thursday – 8 a.m. to 5 p.m.
Friday, 7 a.m. to 2 p.m.

Medical Emergencies
In the event of a life threatening medical emergency, call medical emergency services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Total Family Healthcare, and they will contact us.

After Hours Urgent Medical Needs
If you have an urgent medical need and need to talk to our doctors after our regular hours, please call Total Family Healthcare at (352) 394-4237. A doctor is on-call 24 hours a day. Your call will be returned as soon as possible. Prescription refills are not given by our doctors during non-business hours. If you need a prescription refill please use our PATIENT PORTAL or call our office during business hours at (352) 394-4237.

Billing
If you have a question related to your bill or insurance co-payment, co-insurance, and/or deductible; please contact our billing specialists at (855) 664-6826 or submit an inquiry via our PATIENT PORTAL.
Insurance & Patient Payments
At Total Family Healthcare, we accept a number of insurance plans. Please contact your insurance company to verify your plan benefits or you may call our office at (352) 394-4237 to find out if we accept your insurance plan.
If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, these fees will be collected at the time of your visit. For your convenience we accept cash, Visa and MasterCard.

Insurance Patient Payments
At Total Family Healthcare, we accept a number of insurance plans. Please contact your insurance company to verify your plan benefits or you may call our office at (352) 394-4237 to find out if we accept your insurance plan.
If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, these fees will be collected at the time of your visit. For your convenience we accept cash, Visa and MasterCard.

Hospital Surgery Center Affiliations
Doctors at Total Family Healthcare have hospital affiliations with:
South Lake Hospital
Florida Hospital Celebration Health

Prescription Requests
Prescription refills for established patients of Total Family Healthcare are routinely issued during our regular office hours (see above). You may request a refill using our PATIENT PORTAL or by calling Total Family Healthcare at (352) 394-4237 during business hours. Prescription refill request are normally processed within 2 business days. It is very important to anticipate your refill needs to avoid an interruption in your medication therapy.